Terms of Service

Effective date: October 16, 2026 · Version: 2026-10

These Terms of Service (the "Terms") are a legally binding agreement between you and NewSeptic, Inc., doing business as landplan.io ("landplan.io", "we", "us" or "our"), with offices at 1997 Applegrove St NW, North Canton, Ohio 44720. Questions about these Terms: support@landplan.io.

Please read these Terms carefully

They include a disclaimer of warranties (section 14), a limit on our liability (section 15), your promise to indemnify us (section 16), and a requirement that disputes be decided in the courts of Stark County, Ohio (section 18).

1. Accepting these Terms

1. You accept these Terms when you check the box agreeing to them, create an account (including by signing in with Google or Facebook), start a trial, buy a plan or credits, or otherwise use landplan.io. If you do not agree, do not use landplan.io.
2. If you use landplan.io for a company or other organization, you confirm that you have authority to accept these Terms for it, and "you" includes that organization.
3. You must be at least 18 years old. landplan.io is intended for professional and business use.
4. Some features have additional terms, which form part of these Terms when you use that feature (section 10). If additional terms conflict with these Terms, the additional terms govern for that feature.
5. Our Privacy Policy explains how we collect and use personal information.

2. Definitions

• "Service" means the landplan.io website, web and mobile application, documentation, reports, PDFs, data layers, application programming interfaces (APIs) and support we provide, including updates.
• "Account" means your login and the plan, credits, organization and settings attached to it.
• "Your Content" means the information and files you or your authorized users put into the Service, such as project and client details, soil tests, photos, drawings, uploads, comments and markups.
• "Designs" means the site plans, system layouts, calculations, cost estimates, reports and other output the Service produces from Your Content.
• "Third-Party Data" means maps, aerial imagery, parcel lines, elevation and contours, soils, floodplain, wetlands, hydrography, geocoding, product information and other data that comes from government agencies or other providers.

3. Your account

1. Give accurate information when you register and keep it up to date.
2. Each login is for one person. Do not share your password or let others use your login. Plans are priced per person or per seat; add users through an organization plan instead. We may limit the number of devices or sessions an Account uses at the same time.
3. You are responsible for activity in your Account and for keeping your password and API keys confidential. Tell us at support@landplan.io right away if you think your Account has been used without permission.

4. Your right to use the Service

1. Subject to these Terms and to paying the applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your plan or trial for your own business purposes.
2. The Service is provided as a hosted service. It is licensed, not sold. We may change, add or remove features over time. If we remove a core feature of a paid plan during its term, you may cancel and receive a pro-rated refund of the unused prepaid fees for that plan.

5. Restrictions

You will not, and will not help anyone else to:

1. copy, modify, sell, resell, rent or sublicense the Service, or make it available to anyone who is not an authorized user of your Account;
2. reverse engineer, decompile or try to obtain the source code, rule sets or data models of the Service, except to the extent the law allows despite this restriction;
3. scrape, harvest or bulk-download data from the Service, or access it by automated means other than our published APIs under their terms;
4. use the Service, or information from it, to build a competing product, or copy its features, design or "look and feel";
5. get around usage limits, plan limits, security measures or access controls, or test the Service's security without our written permission;
6. upload malware, or content that is unlawful, infringing, or that you have no right to share; or
7. use the Service in violation of any law.

6. Your Content and your Designs

1. You own Your Content and your Designs. As between you and us, you keep all rights in Your Content and in the Designs you create with the Service, subject to our rights in the Service itself (section 9) and to the rights of Third-Party Data providers (section 8).
2. You may share your Designs. You may print, download, export and share your Designs with your clients, property owners, installers, contractors, inspectors, health departments and other regulators, and anyone else you choose, in connection with your projects.
3. License you give us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit and display Your Content and Designs as needed to provide, secure and support the Service, including to share them with the people you direct (section 7). This license ends when Your Content is deleted from the Service, except for copies in backups, which we delete in the normal course, and copies you have already shared with others.
4. Aggregated data. We may create aggregated or de-identified information from Your Content and Designs and from how the Service is used, for example county-level counts of systems designed, typical soil test values, and statistics used to improve our design tools. Aggregated data does not identify you, your clients or a property. We own aggregated data and may use and share it, including with manufacturers, distributors and other partners.
5. Your responsibility for Your Content. You confirm that you have the rights and permissions needed to put Your Content into the Service, including any personal information about your clients or property owners, and that our use of it under these Terms will not violate anyone's rights or any law.
6. Our access. Our authorized staff may access your Account and Your Content to provide support, investigate problems or misuse, keep the Service secure, and comply with law. Details are in our Privacy Policy.

7. Sharing features

1. The Service lets you share projects and Designs, for example by sending a map share link, copying a project to another user, marking a project as public, adding people to an organization, sending a report for health department review, and posting or bidding on jobs.
2. Anyone who has a share link can view what it shares without signing in, including the property address, parcel number, soil tests, map and your name. Anyone with an account can view and copy a project you mark public. Share only with people you trust, and turn off a share link when it is no longer needed.
3. You are responsible for what you choose to share and with whom. We are not responsible for what other people do with information you share with them.
4. In an organization, the organization's owners and administrators control organization projects, may see projects other members create there, and keep organization projects when a member leaves.

8. Third-Party Data and services

1. The Service displays and uses Third-Party Data, including public data from agencies such as the U.S. Geological Survey, USDA Natural Resources Conservation Service, FEMA, U.S. Fish and Wildlife Service, and county and state governments, and data and services from providers such as Microsoft Azure Maps, Google and OpenStreetMap contributors.
2. Third-Party Data is provided for reference and planning only. It may be incomplete, out of date, low resolution or wrong, and parcel lines are not surveys. We do not guarantee its accuracy and we are not responsible for it. You are responsible for verifying any Third-Party Data you rely on, including through a field survey, soil evaluation and the local authority's records.
3. Third-Party Data remains subject to its providers' terms and attribution requirements. Keep the attributions that appear on maps and printed sheets. Some providers have their own terms that apply to your use, including the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
4. Payments are processed by Stripe (and, for payments made before October 2026, by our previous card processor) under their own terms. We do not receive or store your full card number.

9. Our property

1. We and our licensors own the Service, including its software, rule sets, calculations, templates, data layers we compile, documentation, and the landplan.io and NewSeptic names and logos. These Terms do not give you any rights in them except the limited right to use the Service in section 4.
2. Your Designs may contain parts of the Service, such as sheet layouts, symbols and template text. You may use those parts as part of your Designs as described in section 6.2, but not separately from them.
3. If you send us ideas or feedback, we may use them without any obligation to you.

10. Additional terms for some features

• Partner API (/api/partner/v1): the Partner API Terms, your API plan and our invoices apply. You are responsible for all use of your API keys.
• Jobs marketplace: the job terms shown when you post, bid on, accept or deliver a job apply.
• Referral Program and Founding Members: the Referral Program Terms apply.
• Organization, Team and Enterprise plans: the plan terms shown at checkout and any signed order form apply.

11. Professional responsibility

1. landplan.io is a design and estimating tool, not an engineering, surveying, soil evaluation or permitting service. It does not replace the judgment of a licensed professional. Using the Service does not create a professional or advisory relationship between you and us.
2. You are solely responsible for your Designs and for any system built from them, including checking every input, calculation, dimension, setback, elevation and product selection; meeting the laws, codes, rules and permit conditions of the federal, state, provincial and local authorities where the system will be installed; holding any licenses required to prepare, sign or submit designs; obtaining permits and approvals; and installing, inspecting and maintaining the system properly.
3. The rules the Service applies for a jurisdiction may be incomplete, out of date or interpreted differently by the local authority, and rules marked "not verified" are general defaults. Messages such as "all checks passed", and designs made with "Design it for me" or other automated features, only mean that the Service found no problem with the rules it applies. They are not an approval, a certification or a guarantee that a permit will be issued.
4. Cost estimates are planning estimates, not quotes or offers. Actual prices, availability, quantities and labor vary. Any terms you add to an estimate are between you and your client.

12. Fees, renewal and cancellation

1. Fees. Plan and credit prices are shown in the Service at checkout. Fees are in U.S. dollars and do not include taxes, which you are responsible for.
2. Trials. A free trial ends automatically at the end of the period shown at sign-up. You will not be charged unless you choose a paid plan.
3. Automatic renewal. Paid plans renew automatically at the end of each monthly or yearly term, and we charge the payment method on file at the then-current price for your plan unless you cancel before the renewal date. The renewal price and date are shown at checkout and under Billing. For yearly plans we will email you a reminder at least 30 days before the renewal.
4. Cancellation. You can turn off automatic renewal at any time under Billing. Your plan then stays active until the end of the term you have paid for and is not charged again.
5. 7-day money-back guarantee. If you are not satisfied with landplan.io, write to support@landplan.io within 7 days of your first payment for a paid plan, and we will refund that payment in full and end the plan. The guarantee applies once per customer and does not apply to renewals. Except as stated in this section or required by law, fees already paid are non-refundable, including for partly used terms.
6. Credits. Project credits are a one-time purchase, can be used only while your plan is active, have no cash value, and cannot be transferred. Unused credits can be refunded within 7 days of purchase; after that they are non-refundable.
7. Price changes. We may change prices. We will tell you by email at least 30 days before a new price applies to your renewal, and you can cancel before then.
8. Failed payments. If a payment fails, we will email you. If it is not paid within 3 days, we may suspend access to paid features until it is paid. Suspension does not delete Your Content.
9. Discounts and promotions apply only as described when offered. Unless stated otherwise, a discount applies to the first billing period only, and renewals are at the plan price.

13. Suspension, termination and your data

1. You may stop using the Service at any time by turning off renewal under Billing. To close your Account and have Your Content deleted, write to support@landplan.io.
2. We may suspend or end your access, with notice where reasonable, if you breach these Terms, do not pay, create a security or legal risk, or if we stop offering the Service. Where we end the Service for reasons other than your breach, we will refund any prepaid fees for the unused part of your term.
3. When your plan ends, you lose access to paid features, but we keep Your Content for at least 6 months so you can renew or export it. After that we may delete it. You can ask us to delete Your Content sooner.
4. Sections 2, 5, 6.4, 6.5, 9, 11 and 13 through 19 continue after these Terms end.

14. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, DESIGNS AND THIRD-PARTY DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. WE AND OUR AFFILIATES, LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY DESIGN WILL COMPLY WITH ANY LAW OR BE APPROVED, OR THAT ANY DATA IS ACCURATE. NO ADVICE OR INFORMATION FROM US, WHETHER ORAL OR WRITTEN, CREATES A WARRANTY NOT STATED IN THESE TERMS.

15. Limitation of liability

1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED THAT THEY WERE POSSIBLE.
2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US $100.
3. These limits do not apply to your payment obligations, your obligations under section 16, or your breach of section 5, and they apply even if a remedy fails of its essential purpose.

16. Indemnification

You will defend, indemnify and hold harmless NewSeptic, Inc. and its members, officers, employees and agents from any claims, damages, losses, costs and expenses, including reasonable attorneys' fees, arising out of or related to (a) your Designs, or the design, installation, inspection, operation or failure of any system based on them; (b) Your Content; (c) your use of the Service; or (d) your breach of these Terms or of any law.

17. Compliance with laws

You will comply with all laws that apply to your use of the Service and your projects, including the laws, codes and rules on the design and installation of residential and commercial wastewater treatment systems in each place where you work, and laws on privacy and electronic messages that apply to information about your clients.

18. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Service will be decided only by the state courts located in Stark County, Ohio, or the United States District Court for the Northern District of Ohio, and each party consents to the personal jurisdiction of and venue in those courts.

19. Changes to these Terms

We may update these Terms. If a change is material, we will tell you at least 30 days before it takes effect, by email or in the Service, and may ask you to accept the new Terms. The version and effective date at the top of this page show which Terms are current. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel before the change takes effect.

20. General

1. Entire agreement. These Terms, together with the additional terms in section 10, any signed order form and the Privacy Policy, are the entire agreement between you and us about the Service. They replace all earlier agreements and understandings about it, including our earlier End-User License Agreement.
2. Assignment. You may not assign or transfer these Terms without our written consent; any attempt to do so is void. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
3. Severability. If a court holds any part of these Terms invalid or unenforceable, that part will be limited or removed to the minimum extent necessary and the rest stays in effect.
4. No waiver. Our failure or delay in enforcing a right is not a waiver of it.
5. Notices. We may give you notice by email to your Account address or in the Service. You may give us notice at support@landplan.io, with a copy by mail to the address at the top of these Terms for legal notices.
6. Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, except for payment obligations.
7. Independent parties. The parties are independent contractors. These Terms do not create a partnership, joint venture, employment or agency relationship.
8. Headings are for convenience only and do not affect the meaning of these Terms.